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Frequently asked questions
Everything you might want to know before booking your consultation.
Fill in the form on this page. If you just need a quick callback, the short version takes less than a minute. If you'd rather share more detail upfront so we can prepare properly, use the full booking form above. Either way, our team will be in touch within 24 hours.
Yes. We work with primary-age children, teenagers preparing for exams, and adults picking up a subject for the first time or returning to it later in life. Every course is planned around the individual, not a fixed age bracket.
English, Maths, Science, History, Geography, IT, Religious Education, and Music. If there's something specific you need that isn't listed, mention it during your consultation and we'll let you know what's possible.
Before any teaching starts, our assessment team looks at what you already know and where you're aiming to get to. Lessons are then built around that starting point, rather than a generic syllabus everyone works through in the same order.
Nothing to worry about. You can attempt quizzes as many times as you need, and the feedback is there to help you understand where things went wrong, not to penalise you for it.
A real person on our assessment team marks every assessment personally. You'll get feedback that actually tells you what you did well and what to focus on next, not just a pass or fail mark.
The subscription covers your ongoing lessons, quizzes, and assessments as standard, billed on a simple recurring basis. It's designed to be straightforward, with no confusing tiers or hidden extras.
Yes. If you only need help with one specific topic, you can purchase an individual premium lesson without committing to a full subscription.
Absolutely. If there's a particular topic or skill you want covered, let us know and we'll look at putting a lesson together around it.
Our dedicated support team is on hand for exactly this. Reach out and you'll hear back within 24 hours.
Within 24 hours, every time. That's not a best-case estimate, it's what you can expect as standard.
Yes. Parent and child accounts are kept separate, so parents can stay involved in their child's progress while the child has their own space to actually learn in.